What our customers are saying about us
15:50 28 Nov 23
This company is AMAZING. All the Team members were professional, respectful and gentle moving my items. The owner was communicative during the move and helped make a stressful situation incredibly easy. THANK YOU ALL.
15:15 22 Nov 23
Called last minute and they booked me the same day ! The movers were very polite and conscientious. Overall, the service was great . The rates were better than all the other local movers. Thanks, First-Rate movers, for helping me out so quickly!!!
01:02 22 Nov 23
Could not have asked for a more professional, helpful, friendly and competent moving company. Everyone who worked on the job was wonderful. Every question or concern I had was responded to promptly. Transparent pricing. Flawless move.
05:17 13 Nov 23
Through several phone calls we organized my items to be moved. They were available as quick as I needed.The guys showed up early, introduce themselves, polite and courteous group. The move went smoothly, quickly and without issue. The estimate quoted was the final price, no hidden fees. I would definitely use them again.
14:12 03 Nov 23
Movers came and were very kind and professional. I had a small move and they made quick work of moving my things. No damage to the property and all went quickly. Thank you!
21:49 01 Nov 23
Those movers are nice and professionsl. Everything went smooth and the price was reasonable. Well done and thanks.
15:15 25 Oct 23
!TOP NOTCH! My family and I have moved a few times over the years and First-Rate truly is "First Rate"!! I know that sounds a little cliche but there is no other way to put it. Moving is stressful enough so when you find a great company to work with it eases some of the pain. Daniel in the office was great setting up the appt. to have the estimator Jason come out to our home to look over everything. Jason was very friendly, responsive and thorough with all of the details of the move and was even in on the action the day we moved. The communication throughout the move was great and supplies were dropped off when we needed them. The day of the move, (it was a 2 day move) they never stopped. Every single one of these guys were hard workers. You don't see that anymore so needless to say I was very impressed with this, and all were so polite and accommodating. HIGHLY RECOMMEND THIS COMPANY!
11:00 25 Oct 23
What a great experience.!!! Thank you first-rate for helping me move in to my new home. The crew was amazing from start to finish. I would definitely use you guys again in the future for any of my moving needs.
00:30 15 Oct 23
I called First-Rate the day before I needed help on my move and they were able to squeeze me in first thing in the morning the following day! Jay and his team got the job done quickly, professionally, and affordable! Thanks again!
19:18 13 Oct 23
Where do I start, I needed a hot tub moved from house to another. Everyone else wanted an obscene amount of money to do it. I called this place and they had an amazing price! So I signed up! I spoke with Daniel! From start to finish this was by far the best most easiest, nicest experience I have ever had! They made every so easy! I will forever recommend this company! Every single person I felt with was so kind, courteous and professional! Even the gentleman that showed up were super kind! Thank you so much for helping me!! I greatly appreciate all the work you did for me and how easy you made everything and how comfortable I felt with my decision with choosing you! If you are looking for a moving company I would 1000% call these people!! You will NOT regret it!!
10:08 07 Oct 23
These movers did an excellent job and I would highly recommend them! Efficient, friendly, and great outcome. Daniel in the office was also very communicative and pleasant to work with. Thanks first rate movers!
12:18 03 Oct 23
Provided last minute availability for my Mom’s move and moved everything where she asked. It was a three legged trip so she could clear out her storage bin, pick up her belongings at my house and take all to her new home. That helped us out tremendously! Yes, I would recommend.
02:24 01 Oct 23
These guys showed up when they said they would and got the job done. They were also really accommodating with changing move date when my closing became in jeopardy at the 11th hour.
13:41 25 Sep 23
Can’t say enough good things about this company. I worked with Daniel from the start who provided a quote over the phone for a move from a house that even included a stop at a storage unit. Jimmy and Abdiel arrived and made the process so smooth and stress free. They were both personable and professional. We were amazed at how quick the two of them were yet they still took the time to pad the doors, wrap the furniture properly, disassemble the tv stands and reassemble, etc. Since this was our first time using movers we were not sure what to expect, but we have already recommended first rate several times in just the 48 hours since we have used them!
22:49 24 Sep 23
Abdiel, Antonio and Jimmy were superb! From disassembling and reassembling my sofa bed to moving things around for my mom, they could not have been better. They scrambled to ensure everything was safe from an unexpected torrential downpour and worked a very long day, tirelessly and with grace and great care. I would highly recommend First Rate.
20:43 18 Sep 23
First Rate is Top Notch!!From initial quote, to removing belongings, storing for a bit and then bringing to our new house was a very positive experience.The care they took when wrapping our furniture was evident because it arrived in great condition. Zero scratches or breakage and the care that was taken when bringing into our new house with new floors was amazing. Nice job and THANKS.
19:01 14 Sep 23
I just used Jay’s crew to help me move. Guys are very professional. Very good experience.
14:56 10 Sep 23
Our move was extremely efficient & smooth. It was 95 degrees both move days & the guys were amazing… nothing can stop them. Thanks for helping make the move easy. Highly recommend for moving/storage needs. The entire team is great!!
19:12 09 Sep 23
Just had a hot tub moved by this company and they were great! Super kind and professional! Will definitely refer them to family and friends
01:28 07 Sep 23
I can’t say enough about the experience we had with First-Rate! The communication from start to finish was incredible and the team on moving day was top notch!! No details were missed, they took pride in their work, and they went the extra mile to keep everything safe! HIGHLY recommend this team!
23:56 05 Sep 23
We were moving into our first home! There were a million things on our mind and a million others lining up. In the midst of all the hassle, we hired these guys for moving.And it was the best decision we made!Daniel and Jay were quick to respond, easy to reach and always available for any questions. And the moving team, Abdiel, Antonio and Edwin.. were the rockstars! They were quick, efficient and professional. They packed everything with careful detail, carried everything with care, disassembled & assembled with expertise, and completed the move with incredible care and velocity.So, if you are a new home owner, do yourself a favor.. take one decision off your plate and hire First-Rate Moving and Storage!
11:53 03 Sep 23
Nice and professional folks , kind as can be. However our bed became broken , and part of a dresser. Thanks again for your help guys we still appreciate it.
21:46 31 Aug 23
Jay was excellent! Very courteous, polite, eager to provide help, worked with us until everything was totally complete and to our satisfaction! Probably the best delivery service I have dealt with in my lifetime. Kudos to Jay 10X’s!Mike Decker
17:31 31 Aug 23
Excellent moving company. The crew are professional, very helpful and polite. The owner was willing to take the effort to come for an on-site estimate, and therefore was able to gave us an accurate and very reasonable price.First-rate Moving gave a fixed price/ contract, not a floating price like the moving company we hired in the past who ended up changing us double than the estimate.We will recommend First-Rate Moving to our friends.
15:10 30 Aug 23
From the first call to the owner Jay to when the men showed up til the last piece of furniture was put in place the process was seemless. Moved my Dad from his home to his new place it could not have gone better! The 3 men Abdiel Jimmy and Antonio were outstanding and professional. Answered all my questions and put me at ease during the whole move! I have another move coming up soon I will be calling First rate again!!
15:05 22 Aug 23
This company was great to deal with!Very professional, very courteous, very accommodating. Would highly recommend
18:09 14 Aug 23
Supper responsive on the communication.I called in Saturday and got the moving done on Monday!Great service at inexpensive price.
22:18 11 Aug 23
Antonio, Cristofel, and Eddy did an amazing job. Highly recommend using this company!
10:54 08 Aug 23
Jay and crews are very professionalWe would recommend our friends and family anytime
16:35 07 Aug 23
I never used a mover before but Jay and his company were great! They stayed in touch throughout the move and were even ready to make any changes along the way as needed. The guys (Abdiel, Gregorih & Eddy) did a great job loading and unloading a gazillion boxes on one of the hottest and muggiest days this summer… and without complaint. I can’t recommend them enough! 😁
00:47 06 Aug 23
Excellent experience! On time, gentle with all boxes, very helpful. I was impressed!
23:06 04 Aug 23
Jay was fast to answer and respond- quick to arrive for guided visual on site validated quote and his crew was efficient on a large job, communicated well and utilized the team to make things easy for me - I won't be using anyone else after several moves in and out of a home due to flood water. His crew showed up ....after a long year I can't say that about many ...I'll say it about them 👏
12:12 03 Aug 23
Amazing crew and great communication!
20:57 20 Jul 23
Christopher, Eddy, Edwin were very professional. Handled all my request with a smile. Work fast and handle everything with care. Will recommend.
01:41 16 Jul 23
Jay and his crew at First-Rate are a class act. They were able to fit us into the schedule on very short notice. Guys were quick and efficient moving a heavy bedroom set. They made it look easy. Would absolutely use them again. Highly recommend.
15:13 15 Jul 23
What can one say, professional, polite, experienced, on time and would use them again.Thank you Mark for helping us at time of need.Hank ouellette & Eileen Powers
16:00 12 Jul 23
Gregorio, Eddy & Abdiel came to move a hot tub from the driveway to the back deck. It was heavy and awkward but these 3 guys made it look easy. They were courteous, professional and did the job quickly. I would do business with this company again and highly recommend them
00:30 11 Jul 23
First Rate Moving is a top of the line moving company. From beginning to end they were a pleasure to work with. They were extremely professional and hard working. They care about their customers and treat your possessions with respect. They go above and beyond, to make sure you are satisfied. Finally, they are by far the best moving company I have ever used. And their pricing is very reasonable. In all, a great organization to work with. I highly recommend them.
19:38 10 Jul 23
I was very happy with my experience.. The two young gentleman they sent were professional, helpful & polite..
13:37 09 Jul 23
Jay and his Crew were top notch, professional and will be using their service for our future move.
15:58 06 Jul 23
Fast, efficient, great communication and good price. Would definitely recommend!
10:50 04 Jul 23
I found the guys are greatEd, Edwin & Aithofer. Hope I got the spelling right. The three guys I had were wonderful
22:18 03 Jul 23
First-Rate Moving & Storage did a great job moving customer to the Dallas area. Great customer service no damage claims and their labor service was great the guy’s were awesome. I would recommend them for anyone moving in the Vermont or Massachusetts area
22:06 03 Jul 23
Punctual, informative all the way from office personnel to the guys on the job, will definitely continue to use 1st rate moving and storage
Lissette Gil Sanchez
00:42 03 Jul 23
I called First-Rate to move my elderly parents, and it was the best decision we ever made. First-Rate staff were extremely thoughtful, patient, and helpful. It was pouring outside, and none of my parents' belongings were damaged or wet. They spoke to my families language, which made them feel comfortable. First-Rate made moving stress free for my elderly parents. Thank you. I definitely recommend their moving services.
14:23 02 Jul 23
Great experience moving everything from our house into a storage unit and apartment! The movers were very friendly and so efficient. All of our furniture was packed carefully and they ensured that every item was going to the correct place. Every item was unpacked and set back up with just as much care as it was packed. They made our move so much easier. I would highly recommend this company and will definitely be using them for future moves.-CJ and Kelley
12:49 19 Jun 23
The guys who came and did our move were amazing. We had some large bakery equipment and some fridges/freezers to get into tight spots and they did a wonderful job problem solving to make everything happen. Would use them again in a heartbeat!
12:57 17 Jun 23
This was our third move using First-Rate Moving, and every single time they exceed our expectations! The booking process was very easy, and they accommodated our requested moving window with no issues at all. They work extremely quick, are very efficient, and ensured all of our belongings were moved with care. We have very heavy furniture, but they made moving it look easy. Jay and his crew were wonderful to work with, and we couldn’t have asked for a better moving service! I could not recommend this company more, and we will continue to use them for any future moving needs!
15:53 12 Jun 23
Jay, Greg and his team were a home run during our moving experience. We would highly recommend First- Rate Moving. They were very professional, helpful and courteous.Joe & Cheryl
02:03 10 Jun 23
Daniel in the office was very fast in getting us a quote for our recent move and very easily reachable with any questions we had. Always available and very friendly.They were the second company we got prices from and the quote came back significantly lower than the first company since first rate does a flat rate for moving. (The other company gave us a range with the highest number being $4700.) First rate came in about $3600. Jay came to do our assessment for the quote and he was incredibly friendly and personal right off the bat. I was happy to see him on move out and move in day and he remembered everyone's name and made the experience a bit brighter than it would have been without his positive attitude. The entire team was great. Very careful with our stuff wrapped it all beautifully and communicated well with each other. Jay ran the crew very efficiently but again always staying positive and keeping a sense of humor throughout which helped me get out of my own head/stress. Every piece of furniture made it packed and unpacked without damage. They disassembled and reassembled everything without issue. I can't sing this crews praises enough. Moving is never easy and we are not the most organized family but thanks to first rate we managed it with our sanities intact.
Boris Paredes Guerrero
14:37 08 Jun 23
12:19 06 Jun 23
The movers were on time, efficient, friendly, professional, and very careful with my fragile items. I highly recommend First Rate for any move.
20:19 27 May 23
I just completed a long distance move with First Rate Movers. It could not have gone more smoothly. Jay was easy to communicate with and very professional. The quote was very reasonable for such a big move. The movers who came to my house were polite and focused on getting the job done quickly and precisely. I had several pieces of art and other valuable items that were well taken care of. I highly recommend Jay and his team.
10:42 27 May 23
Very professional company.
18:43 24 May 23
First rate is amazing wish I could give 10 stars. From beginning to end service and staff were amazing. I was very scared as I was moving for the first time without my husband from all the way north down to the south and they helped navigate me through it all. Everything arrived in perfect condition and staff is friendly and courteous. These guys rock. Thank you so much Jay and staff for keeping me updated every step of the way and going above and beyond. They also delivered both my Benz’s and they were perfect as well. Can’t say enough good things
15:50 24 May 23
I have moved more times than I care to admit and this crew was by far the absolute best! They worked hard, were super kind and made sure everything was handled with care. I highly recommend and will use them again!!Jason Sarcione was super helpful and responsive and gave a fair and appropriate estimate for the job!Special thanks to Jimmy, Chirs, Yeifri, Abdiel, Wddie and Antonio!
00:25 20 May 23
These guys were awesome!! Had a big safe that needed to be moved with a few other things and they took care of it no problem and in a snap! Came in, asked for the run down, and then took care of business! Highly recommend them if you want convenient and fast help moving!
16:51 19 May 23
Abdiel and Antonio were incredible helping daisy and I move a 3 bedroom apartment into our new home. Very timely, friendly, and efficient. Would hire them again anytime
19:22 15 May 23
Couldn’t say enough about First-Rate. Such an easy process, it really made such a stressful time ao much easier!Thank you First-Rate!
14:39 15 May 23
Abdiel and Eddy were right on time and did a very good job wrapping and packing up our things. We are pleased with the work they did.
21:27 13 May 23
Abdiel, Eddy and Antonio were the best movers I have ever had and I have moved a lot over the years. Very professional and carful. Would highly recommend First Rate .
15:07 12 May 23
First Rate is an appropriate name for this moving company. I’ve had several others in the past and they all pale in comparison.The two men (Jimmy and Jaun ) arrived on time , were courteous , professional , kind and went above and beyond what I had anticipated.When I attempted to assist they wouldn’t have it ., they’d remove the item from my hands and take care of it . .Not one piece of furniture was chipped scratched or broken, nor were any of my fragile items in many boxes .( In prior moves have had items arrive broken)Jimmy & Jaun took the initiative to wrap my white couch and side chair in plastic, so they both would remain pristine white . .To my delight they unwrapped it when we arrived to my new home.They also put was to go into the basement down there and stacked it perfectly. I can’t say enough about the two men or the owner Jay who set up the appointment with ease and followed up with me once completed.( A rarity )In this day and age when you can barely get a clerk at a grocery store to assist you“Fist Rate” moving renewed my faith in mankind!The men had no idea I had a bad back and I was so pleased that evening not to be in pain .. Recommend them highly !
11:53 10 May 23
Amazing people great job
22:09 04 May 23
Exceptional service and trustworthy movers. Great crew. Would definitely recommend them.
22:19 01 May 23
The team was great friendly professional easy and accommodating
22:13 30 Apr 23
I wanted a few quotes for a moving and storage company. First Rate sent someone right away to the house to take a detailed inventory to quote our move and storage. They were very responsive right up to the day of the move. Abdiel, Yeifri, and Eddy worked hard and efficient and wrapped all our items with care. We are so happy we chose first rate. We will update once the storage is needing to be moved to new house.
John O. Roy
19:57 29 Apr 23
I had to make a last minute move and they cam through for me. Thank you so much Abdiel, Jimmy & Eddy
17:29 26 Apr 23
Showed up on time, very professional, very fast. Overall an amazing experience.
14:43 25 Apr 23
Moved my things into First Rates storage for a few months and then had them move my things into my new home. Prices were very fair, care was taken in wrapping everything and both moves were done in a timely fashion. I highly recommend First-Rate Moving & Storage.
13:12 24 Apr 23
I have had an opportunity to work with Jay Sarcione and his company, First Rate, several times in the past few years. Compared to the national companies, he was literally half the cost. The service that was provided was quick, efficient and timely. I was happy to be able to support a local business who is a consistent supportive member of our Merrimack Valley Community.
11:27 24 Apr 23
Jay and his crew are responsive, reliable and make the process easy whether multi-location, heavy item moves or easier residential projects. We have used first-rate on a number of business and personal projects and would not hesitate to contact them again.
11:16 19 Apr 23
I've moved homes regionally several times and can say without a doubt that Jay and his crew rank right up on top with the big boys. The job was large, 4BR household in the Boston suburbs.It contained not only all typical living space items including multiple bedroom sets, living room, dining room, family room, a freezer, along with a large workshop with several large power tools, lumber, a library with at least 70 very heavy book boxes and a large shed full of outdoor equipment including a riding lawnmower, snowblower, chipper and wagons.I learned long ago that putting as much in boxes would save the day. In this day when movers want you to "send pictures", a lot can go wrong with that method. Mark your boxes with your destination room. Jay came to the house on fairly short notice and delivered a quote within a day. He worked with me over a month to refine exactly what I would be shipping and delivered a price that was not only competitive, but provided a confidence that he would deliver 100% of what he promised. He did.The mattresses and springs were put into heavy duty plastic envelopes and the several large rolled-up rugs were wrapped in heavy plastic. I packed everything else myself (ugh!)We needed two trucks, and needed to safely store the contents for several days between move out and move in. The contents remained on those two trucks to prevent possible damage due to loading and unloading. His per-diem storage rate was fair. The trucks were stored inside his southern NH warehouse for safekeeping. The trucks were clean and well-kept, and he included all necessary items to wrap and protect furniture and other items. He laid down protective floor coverings.I was moving to a rural location in Vermont, where the term "mud season" is real. The roads are dirt, steep and winding. In March, the possibility of getting large trucks stuck is very real. Jay even scouted the area in advance as he had another move going to Burlington VT earlier in the month. That was a big confidence-booster. I asked them to arrive at the new home at 6:00 AM to try to avoid the mud, which they promptly did, with no problems, even with two feet of new snow falling within the previous week.The area is also renowned for its lack of cell phone service, so advance communication was essential.The unloading went like clockwork, I stood at the door and confirmed the destination of each item, which has always been the best strategy. They then helped me place heavy furniture pieces into the best location. We were lucky the trucks could back right up to the garage and unload, to minimize the amount of "mud" that came into the house. NOTHING WAS BROKEN OR DAMAGED!They had sufficient work crew to load and unload in about 6-7 hours at each end, each worker was strong and more than capable of handling even the heaviest item with care. I was so pleased that I tipped each worker generously.I would use First-Rate again in a heartbeat for any local or long-distance move. Communications before and after the move was the best I've ever had and set expectations such that everything went as planned and there were zero issues.
17:38 17 Apr 23
Very easy process, Jay is awesome to work with!The movers were quick and efficient too!
10:55 15 Apr 23
Jay treats everyone like family! Amazing to work with! Whether you are relocating your home or just some heavy items you can't do alone, First-Rate can get the job done!
16:55 31 Mar 23
Been using First Rate for every move of my adult life the last 10 years. Jay and his crew are always perfectly friendly, hard working, adaptable and FAST! I’m able to book a move with just a day or two’s notice and always get a solid price. I could not recommend First Rate enough!
23:33 29 Mar 23
Absolutely blown away by the professional handling of our double move from home to apartment and out again. With my wife leaving unexpectedly for a death in the family and me still working and trying to end the packing, the team was responsive and always answered texts within minutes. Then, Gregory, Eddy and Jimmy, came in and politely, efficiently and expeditiously wrapped, packed and moved us out of our short term rental. I had time to run the usual end of lease rituals with cable, lessor etc., and get to my destination. All was done with an air of pride in what they do and who the company is. I told them if I move again I want them…though I hope I don’t move again! 😌
23:22 28 Mar 23
We were very pleased with their service. Second time we use it. Jimmy, gregory, antonio, Abdiel and the rest of the crew were nice, pleasant and professional. Recommend their service
17:47 27 Mar 23
Amazing service! Professional, and they care about customer service. Management called me before, during and after my move to ensure everything went smoothly. Very efficient movers and packaged the big furniture perfectly. Nothing was damaged at all
01:49 24 Mar 23
Jay and his crew worked so hard and were so careful of our belongings. They are so courteous and professional.We highly recommend them.Rick and LorraineRowley, MA
13:35 21 Mar 23
My experience couldn't have been better. From the very first phone call to Jay, to the end of the move, everything went smoothly. Jimmy, Jay, and Gregory, the moving crew, were focused, efficient and got the job done about 3.5 hours before the estimated amount of time. I appreciated the communication throughout the process...someone came the very next day to evaluate my apartment, an estimate given and adjustment the cost as needed; the email the day before as a reminder and a time frame of expected pick up; an email 30 minutes before arrival of the truck on the day of the move; the courtesy of the crew and their knowledge of packing and moving items carefully, and their hard work. I am very pleased with First Rate and will definitely recommend them to others in need of their service. I must add that it was so nice to have the phone answered by the owner and I didn't have to speak to an automated answering service. This really meant a lot to have that personal touch/voice.
02:04 09 Mar 23
I own a local moving company down in sunny south FL. We have used Jay and First-Rate several times over the last few years sending customers up and down I-95.We recently supported them with a customer they moved from Boca to California.What we love about the owner Jay is he legitimately cares about people.We talk about how to best support clients.We talk about how to best keep out team feeling good about themselves and their jobs.Jay is "a good dude", and we regularly recommend him and First - Rate to our customer's. (We don't go out of state )Thank you Jay :))
01:36 09 Mar 23
During my 1st conversation with Jay at First-Rate Moving & Storage I knew he was going to be the one I wanted to do business with. We were moving out of our NH house & needed to put all our personal belongings in storage for 2 months. We were so pleased with how they took the time to wrap our furniture to protect it. Once our new home in Indiana was ready for us, they moved all of our household from storage to Indiana. They were careful in handling all the boxes & furniture and placed everything in each room as directed. Jason kept me informed all through the process & quickly got back to me when I had questions. Oh, did I mention they also were able to trailer our vehicle for us? The price he initially quoted me didn’t change, the cost was exactly as quoted. This was a big move for us and he made it so easy. Jayson Sarcione at First-Rate Moving & Storage is THE BEST! I give him 5 stars.
17:51 07 Mar 23
Great work yesterday looking forward to work soon with you guys again ATT Charlie Azul
15:25 03 Mar 23
I had a great experience! They were very responsible, very polite, extremely professional. Outstanding Service from reservation with Jay to the final move with the crew!I will always go back to them if I need the service!
14:29 03 Mar 23
I use jay for my shipment to FL. Easy to schedule, very careful and with the furniture, and makes trips up and down the coast on a regular bases.
13:41 13 Feb 23
Getting in touch with them was easy. They always responded back and found a way to make timing work.We needed a pool table moved from one location to my house. These guys were careful, funny, kind and precise on setting it up. They even cleaned off all the cat hair and made it look new.Will definitely be using them again. 👍
03:13 07 Feb 23
I have used First Rate's moving services many times over the past few years as I have relocated numerous times given the fact that I am in a government witness protection program. Jay Sarcione and his team are fantastic. They have always handled my belongings with the utmost care while providing the ultimate in customer service excellence. The cost is reasonable and the service rendered is outstanding. Why would I hire anyone else?
11:44 04 Feb 23
Jay and crew took great care in protecting, wrapping and moving all furniture and belongings. Long drive to destination and unloading in cold, snowy conditions without complaint. Awesome team to work with.Kind, interactive and thorough.
14:08 27 Jan 23
When I needed to store my furniture while completing a house remodel, First-Rate Moving was there to help.They quickly responded to my request which was sort of last minute. The team that came out to pick up my furniture we careful, efficient and pleasant. and, When I asked to have my furniture returned, again on short notice before the Christmas holiday they were extremely accommodating. All furniture returned in perfect condition.Highly recommend this company and if ever needed in the future will definitely use them again.
18:52 21 Jan 23
One of the best movers. Jay was very professional and responsive. He replied to my messages within 15 min. The crew members were very friendly, easy to work with and very accommodating. They moved all my stuff from North Andover MA to Ridgefield CT. They were very economical but at the same time didn't compromise on quality and customer support. I would highly recommend them for any short distance or long-distance moves.
19:43 30 Dec 22
The best moving company you can ask for. The pricing and professionalism is unmatched. Plus Jay and his crew are just the best people to be around. They really made moving a fun experience.Plus his storage units make things so much easier when you’re looking for your next house. Highly recommend.
03:14 16 Dec 22
Needed a commercial fridge moved from garage to basement, others wouldn’t do it, First Rate did it the day after contacting them.A few weeks later needed to move a 400 lb bathtub during a remodel, this time came same day and got it done, was HEAVY … two thumbs up!
08:58 26 Oct 22
When I recently contracted with First Rate Moving and Storage they did not move my goods, they gave me a completely inaccurate lowball estimate, took a $1,500+ “scheduling fee” and left me in the hands of an unprofessional moving company coming from out of state. With a 2-day moving window, the movers kept changing the pickup time and they were trying to schedule outside of the window (which was after my move out date on the house I was closing on.) They eventually showed up at 6:30 PM the night before an 8 AM closing on the house. They arrived with a 29’ truck and informed me that my estimate would only pay for 7’ of space, plus the scheduling fee and an outlandish “interstate” fee, then proceeded to argue that they couldn’t tell me how much of the inventory we had agreed on could actually be moved or at what additional price. They wanted to keep adding my goods to the “full line” then adding up the charges. I was informed that the total charges could go up but not down, i.e., I was not given an estimate at all, it was a minimum fee that I would be held to regardless of how much was moved. I called and tried to get anyone at First Rate to be reasonable and do the right thing by me, but no one that I had talked to was available to even discuss my contract. Instead of losing my payment I let the movers take the amount they claimed I had paid for. They needed a second installment and informed me at this time that I had to pay by check, which I then needed to unpack boxes to find. They did a sloppy job and did not stack to the ceiling to take advantage of space. They did allow an extra few inches after I complained about them packing half of my desk before declaring I was full, and my desk was moved (I am still looking for hardware, the movers disassembled items but did not reassemble at the destination.) Of course they arrived at the destination in a truck that was only 25% full since that was more in line with their business model of gouge the customer and put them in a difficult position instead of being honest about rates. When they arrived at the destination was when I was informed that this payment needed to be in cash! Of course I was now 3+ hours away from my bank’s nearest branch, creating another obstacle for me to overcome. So this 1/3 of my inventory was moved at 3x the cost of the other 2/3, which I had to find another mover at 1030 PM to come out and load my remaining goods before closing. The second company was helpful, did a great job loading, and took a trailer of trash for me as well since once we loaded it was 5 AM and I had only 3 hours left to clean and prepare for closing. It seems First Rate and their partner company were banking on the impossible situation they put me in. After all of this there was no follow up call or any follow through from First Rate or the movers. Don’t trust them.
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